DEFINITIONS - IN THIS POLICY:
WHAT PERSONAL INFORMATION WE COLLECT: The personal information we collect will depend on the Service and/or Services we provide to you. It may include (but not limited to):
HOW WE COLLECT PERSONAL INFORMATION: We may collect personal information for you from (but not limited to):
We aim to collect personal information directly from you.
If you supply personal information to us about another person/s or company, you represent and we accept it on the basis that you are authorised to do so and that the relevant person has consented to the disclosure to us.
A Cookie is a piece of information that our web server may send to your machine when you visit our Websites. The Cookie is stored on your machine, but does not identify you or give us any information about your computer. A Cookie helps us to recognise you when you re-visit the Website and to co-ordinate your access to different pages on the Website. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen. Any information we seek to collect via cookies etc is used to better understand our customer needs and the services they are seeking from us. Cookies assist us in providing better and faster services.
WHY WE COLLECT PERSONLY INFORMATON: We collect personal information to enable us to provide our Services. This includes (but not limited to):
If we do not collect the personal information or if any of the personal information you provide is incomplete or inaccurate, we may not be able to provide the Services or those Services may be compromised.
Our call centre may record our conversations for quality, compliance and training purposes. Please advise our operators in case you are not comfortable with this.
Links on our Website may take you outside our network. These links are provided in good faith. However, we are not responsible for third party sites and accept no responsibility for the content, accuracy, security or function of third party sites.
Considerations when you send information to us. While we do all we can to protect your privacy, including investing in specialist security software, no data transfer over the Internet is 100% secure. If you provide personal information to us electronically, there are ways you can help maintain the security of the information. These include (but not limited to):
You are responsible for all actions taken using your username, email or password. If at any time you believe your username and/or password have been compromised, change your password and contact us immediately.
HOW YOUR PERSONAL INFORMATION IS STORED: We take reasonable steps to securely store personal details and information. This includes electronic and physical security measures, staff training, use of password protection software. Details of our security systems are available by contacting our Privacy Officer.
When the personal information that we collect is no longer required, we will remove or de-identify the personal information as soon as reasonably possible. We may, however, retain personal information for as long as is necessary to comply with any applicable law, for the prevention of fraud, for insurance and governance purposes, in our IT back-up, for the collection of any monies owed and to resolve disputes.
DISCLOSING PERSONAL INFORMTAION: We may disclose your personal information to third parties in certain circumstances including (but not limited to):
All third parties with whom personal information is shared are required to meet our standards of personal information protection. However, we are not responsible for the conduct of third parties with respect to the handling of your personal information and we recommend that you check their privacy policies. You consent to us using your information for marketing purposes which include our Services as well as our business partners.
We do not trade or sell your personal information however we may share your data with our energy, telecommunication, fuel and insurance clients for the purposes of facilitating your request. We always seek your consent prior to sharing your data with our clients, vendors and partners.
FOURMS: Our site may have chat rooms, discussion boards, on-line forums and other interactive technologies that allow individual comments and messages to be tied to a guest's name or e-mail address. Be aware that any information you post in such forums is public information and we cannot control what uses third parties may make of personal information you share in such forums.
HOW TO UPDATE, CORRECT, OR DELETE YOUR PERSONAL INFORMATION:
Address: Suite 4, Level 8, 43 Bridge Street, Hurstville NSW 2220
Telephone: 1300 761 764
Fax: +61 2 9554 9896
More information about your rights and our obligations in respect to privacy and information on making a privacy complaint are available from the Office of the Australian Information Commissioner:
Website - www.oaic.gov.au
Postal Address - GPO Box 5218 Sydney NSW 2001